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Posted on: 2nd August 2021

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Beware BT Phishing E-mails

Beware of a fake BT e-mail that is currently being circulated.

If you are not a customer of BT then you're likely to suspect that this is a scam but in many cases of phishing e-mails, the fraudster has obtained the e-mail addresses of people who are customers of a company to target them with fake e-mails from the company in question. 

The following is an image of the bogus e-mail: 

BT Scam Email

Tell-tale signs that this e-mail is not genuine are:

  • The sender's address is not a BT e-mail address (in this case the sender was 72227283@clouddata(dot)com). Tip: you can check a senders address by hovering over or clicking on their name.
  • The customer not being addressed by name. Usually your bank or a company that you have an account with will know your name and use it to greet you.
  • The 'T' in BT being used in lower case in the body of the message.
  • Spelling errors e.g. buttton. 
  • The pressure or urgency to act i.e., within 2 days. Scammers like to apply pressure so someone might not take the time to think or seek advice.
  • The request for the recipient to click a link and give personal/account/banking information. This is the ultimate aim of a phishing e-mail - to obtain your information by deception, in order that it can be used to steal your money or trick you again in the future.

Phishing e-mails like this can be reported by forwarding to 

For advice about scams contact Citizens Advice Consumer Helpline on 0808 223 1133.

If you lose money to a fraudster report it to Action Fraud on 0300 123 2040 or on their website at 


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