Reviews of File Genie
- Name:
- Ben Hemp
- Phone:
- 01733 306133
- Mobile:
- 07872 052751
Summary:
Repair of dead laptop.
Comments:
Summary:
Computer issue. Took my laptop round to be looked at after being unhappy at a quote given elsewhere.
Comments:
Ben was a gentleman who knew his stuff, helpful, genuine, a great help. Great job, very thorough and professional, found the issue and explained everything.
I would definitely use Ben again, great service. Definitely recommend to anyone with computer issue.
Summary:
Transferred all the contents of my old hard disk onto my new computer and also upgraded my system programme.
Comments:
Ben worked miracles on this difficult work and managed to rescue all my valuable data and photos which I thought had been lost.
Ben also managed to inform me what he was doing in simple terms that I could understand. His charges were extremely reasonable.
I would recommend his services to everyone and I will certainly be using him in the future.
Summary:
My computer is old and I was having issues with it turning itself off.
Comments:
After speaking to Ben he recommended updating software. Brilliant.. computer works as new.
Summary:
Restored corrupted computer to full order.
Comments:
Ben is always (I have used him a number of times) polite, helpful, and explains what he is doing. His charges are also very reasonable.
Summary:
Fixing computer that wouldn't power up.
Comments:
Ben, to me, is like the 4th Emergency Service! When PC/work is so critical and I get a problem, Ben is always my immediate port of call.
I am sure there must also be a superhero I could liken him to, as he always saves the day.
To my most desperate situation today, when my PC would not switch on, to having it all up and running within just over an hour of contacting Ben.
Thank you so much Ben, I don't know what I would do without you!
Summary:
Replacement battery for an Apple iPhone.
Uninstall everything from an old non-functioning laptop and install Windows 10 and other programs/apps.
Comments:
Ben responded quickly to my initial query about whether he could, and how he would fix the problems I was having. He provided accurate timescales about how long the work would take and we agreed the cost for each job in advance. There was no ‘add ons’. You pay what Ben quotes.
He was available at the agreed times to take delivery of my equipment, and again when the work was complete. He even did my job when someone couldn’t get their work to him, so I got my laptop back earlier than expected.
Everything was most satisfactory. I would highly recommend Ben, and will ask for his help again, when something goes wrong.
Thank you.
Summary:
Various computer issues.
Comments:
Ben deals with computer issues effectively. First class service all round.
Summary:
Ben is my go-to chap for all IT and technical assistance within my business.
Comments:
Ben is the most dependable, accommodating, honest guy and I really don't know what I would do without him.
As soon as anything goes wrong, he is on the case! He has helped me and my staff members on so many occasions, several of which were emergencies.
His customer care is exceptional and I would highly recommend him to anyone who requires any technical support.
Thanks Ben; I really appreciate all that you do.
Summary:
Problems with Galaxy Tablet, thought it maybe due to a virus but turned out to be corruption at set up level. In contact throughout the servicing.
Comments:
Prompt and efficient service. Not being a computer savvy person at no stage was made to feel stupid.
One very happy 89 year old lady who can now be in contact again with her family who are world wide. Many thanks Ben.
Ben was helpful, considerate, knowledgeable, personable and sorted out my laptop speedily at a very reasonable cost. He quoted up front and did the work sooner than I expected. He also helped with another couple of problems I had. I have no hesitation in thoroughly recommending him.