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Our Service Charter

All members on our register have agreed to uphold the standards set out in the following "Service Charter".

Their contractual obligations are to:

  • Contact the customer as soon as possible. It must not be any later than 48 hours from receiving the enquiry (Monday to Friday).
  • Inform the customer immediately if they are unable or unwilling to undertake the proposed work.
  • Notify the customer of any minimum charges and call-out fees if applicable.
  • Arrive at the agreed time for appointments and will give advance warning of any unavoidable delay.
  • Treat customers with courtesy and respect.
  • Give the customer an expected date for when they will receive the quotation and ensure that it is delivered by that date.
  • Respect the customer's privacy and take all reasonable steps to ensure the security of the premises and to promote a safe working environment.
  • Complete all work efficiently and to the highest possible standards.
  • Supply a clear and detailed written quotation for the proposed work, ensuring that the prices are as accurate as possible, with no hidden fees, based on the information provided to them.
  • Ensure that all work is started and completed on the agreed dates / times and that any unavoidable changes are clearly communicated to the customer.
  • Ensure that second-hand or discontinued materials are not installed unless agreed with the customer.
  • Agree guaranteed elements of work with the customer.
  • Leave all areas clean and tidy and remove all rubbish upon completion of the job.
  • Supply a receipt for payments received.
  • Deal with any complaints and /or disputes as quickly as possible.

It is also their responsibility to:

  • Comply with all statutory laws and building regulations.
  • Only employ staff that are qualified and hold the appropriate certificates.
  • Maintain statutory registrations where appropriate e.g., Gas Safe Register, Part P, etc.
  • Maintain adequate public and employee liability insurance.
  • Ensure that all employees and sub-contractors meet these standards at all times.

More about Safe Local Trades

Safe Local Trades enquiries@safelocaltrades.com 0800 014 1832 5 Flag Business Exchange, Vicarage Farm Road, Peterborough, Cambs, PE1 5TX http://www.safelocaltrades.com/images/scaffolding/header-logo.png