Complaints Process
Contact the member directly to report any issues within 14 days
Should you have reason for complaint regarding goods or services received from a Safe Local Trades member, we recommend you contact the member involved immediately and explain fully what is causing issue.
Within two weeks of a customer knowing about an issue, they must report it to the member, so that they are given opportunity to rectify it before worsensing.
All customer feedback is important
Safe Local Trades believes customer feedback to be imperative and it is important that we are aware of all feedback to assure your customer journey is of the highest quality.
If negative feedback has been left - discuss the overall job feedback with the member on resolution.
Where an issue has occured and a solution has been provided - please take the time to establish with a member whether, post rectification works, the original feedback remains justifed.
Complaint Timeframes
A complaint must be registered directly with the member concerned, with a member having 48 hours to acknowledge the complaint and 21 days to resolve the issue. The resolution period is dependent on the nature or type of product/service, supply lag time and unless otherwise agreed by both parties.
If proposed resolution does not resolve the complaint
Please complete the Safe Local Trades Complaints Form. This is downloadable from the side bar.
On completion, please forward the form to:
A member of staff will acknowledge receipt of the form.
Safe Local Trades Ltd
Safe Local Trades Ltd remains impartial, working with both parties to determine a solution.
Before leaving negative feedback
Our Referral Scheme
GET REWARDED FOR INTRODUCING A NEW MEMBER...
We've teamed up with GiftPay to reward our members for their referrals. If you have a recommended trader or service provider that would be interested in getting the Safe Local Trades seal of approval, please get them to register their details at this LINK. If your referral successfully becomes a member, you will receive a £20 eGift card to spend at dozens of online shops
Print your profile & reviews
We've created a simplified version of your profile for you to easily print off as a handout to prospective customers. Reviews of your choice can be included in this by clicking on the 'Your Reviews' (on the top toolbar above) and selecting or deselecting each review using the 'Marked for Print' toggle, found underneath each review.
Been promised feedback?
Customers sometimes forget to submit feedback, so we've created a quick email reminder that prompts them to register online and submit feedback. Note: please only use this feature for customers who have found you via the www.safelocaltrades.com website
100% secure - we never share your email
