Service Charter

All our members have agreed to uphold the "safelocaltrades.com Service Charter" and have also agreed to be rated by the customer for every job they undertake; this should therefore reassure you that you will be dealing with a reputable, trusted service with quality trade professionals.

• Contact the customer as soon as possible. It must not be any later than 48 hours from receiving the enquiry.
• Inform the customer immediately if they are unable or unwilling to undertake the proposed work.
• Notify the customer of any minimum charges and call-out fees if applicable.
• Arrive at the agreed time for appointments and will give advance warning of any unavoidable delay.
• Treat customers with courtesy and respect.
• Give the customer an expected date for when they will receive the quotation and ensure that it is delivered by that date.
• Respect the customer's privacy and take all reasonable steps to ensure the security of the premises and to promote a safe working environment.
• Complete all work efficiently and to the highest possible standards.
• Supply a clear and detailed written quotation for the proposed work, ensuring that the prices are as accurate as possible, with no hidden fees, based on the information provided to them.
• Ensure that all work is started and completed on the agreed dates / times and that any unavoidable changes are clearly communicated to the customer.
• Ensure that second-hand or discontinued materials are not installed unless agreed with the customer.
• Agree guaranteed elements of work with the customer.
• Leave all areas clean and tidy and remove all rubbish upon completion of the job.
• Supply a written receipt for payments received.
• Deal with any complaints and /or disputes as quickly as possible.

• Comply with all statutory laws and building regulations.
• Only employ staff that are qualified and hold the appropriate certificates.
• Maintain requisite certifications e.g., Corgi, Part P, etc
• Maintain adequate public liability insurance.
• Ensure that all employees and sub-contractors meet these standards at all times.